Terms of service

Terms of Service (AGB - Allgemeine Geschäftsbedingungen)

1. Scope

1.1 These terms and conditions (the "Terms") apply to all purchases made through our online shop operated by: [Your Company Name]
[Company Address]
[Company Registration Number]
[Contact Information]
(hereinafter referred to as "we", "us", or "our").

1.2 By using our website and placing an order, you agree to be bound by these Terms. Please read these Terms carefully before placing an order.

2. Contracting Parties

2.1 Your contracting party for all orders made through our online shop is: [Your Company Name]
[Company Address]
[Company Registration Number]
[Contact Information]

3. Conclusion of Contract

3.1 The presentation of products in our online shop does not constitute a legally binding offer but rather an invitation to place an order. By clicking the "Order" button, you make a binding offer to purchase the goods in your shopping cart.

3.2 We can accept your order by sending an order confirmation via email or by delivering the goods within five days. The confirmation of receipt of the order does not constitute acceptance of the order.

4. Prices and Payment

4.1 All prices are inclusive of statutory VAT and are quoted in Euros.

4.2 Payment can be made via [list accepted payment methods]. Payment is due immediately upon order confirmation unless otherwise agreed.

4.3 In the event of late payment, we reserve the right to charge statutory default interest and dunning fees.

5. Delivery

5.1 We deliver within Austria. Delivery times and costs are specified on the product page and during the checkout process.

5.2 The risk of loss or damage to the goods passes to you upon delivery. If you are a consumer, the risk of accidental loss or accidental deterioration of the sold goods passes to you upon delivery.

5.3 If the delivery of the goods fails due to your fault despite three delivery attempts, we may withdraw from the contract. Payments made will be refunded to you immediately.

6. Right of Withdrawal

6.1 Austrian Law: In accordance with the Austrian Consumer Protection Act (KSchG), you have the right to withdraw from the contract without giving any reason within 14 days from the date you receive the goods.

6.2 Bulgarian Law: In accordance with the Bulgarian Consumer Protection Act (CPA), you have the right to withdraw from the contract without giving any reason within 14 days from the date you receive the goods.

6.3 To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form (see below), but it is not obligatory.

7. Effects of Withdrawal

7.1 If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

7.2 We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8. Warranty and Liability

8.1 Our products come with a statutory warranty. If the goods are defective, you have the right to repair or replacement. If repair or replacement is not possible, you may request a price reduction or a full refund.

8.2 Our liability is limited to cases of intent and gross negligence. In the event of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations), limited to the foreseeable, contract-typical damage.

9. Data Protection

9.1 We process your personal data in accordance with our Privacy Policy, which is available at https://mairaoils.at/en/policies/privacy-policy.

10. Governing Law and Jurisdiction

10.1 These terms and conditions are governed by Austrian law and Bulgarian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 The place of jurisdiction for all disputes arising from or in connection with this contract is [Your Company's Location], provided you are a merchant, a legal entity under public law, or a special fund under public law.

11. Dispute Resolution

11.1 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

12.1 If any provision of these terms and conditions is invalid, the remainder of the contract remains valid. The invalid provision shall be replaced by the relevant statutory provisions.

12.2 Any changes or amendments to these terms and conditions must be made in writing.